Pearson Director, Digital Channels Platform/ Channel Operations in Hoboken, New Jersey

Director, Digital Channels Platform/ Channel Operations


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

Pearson’s Global Digital Channels and Customer Experience team is looking for a Director of Platform/Channel Operations to drive the delivery of global web initiatives and operations to ensure timely and creative execution of quality digital experiences on our flagship eCommerce platform around the world. You will use agile methodologies to drive, prioritize, execute and improve customer experience for our consumers.

Collaboration, partnership and active stakeholder management is foundational to success in this role. Thriving in an evolving environment, working to drive innovation, and continuous improvement for efficiency and sustainable growth is key.

Key Responsibilities:

  • Provide leadership and coordination of activities among the Experience and Technology groups to ensure objectives are met.

  • Responsible for taking critical projects from original concept through final completion

  • Communicate with all experience, technology project team and other stakeholders to ensure project progression

  • Develop detailed project execution plan and manages all implementation processes

  • Day to day coordination of vendor, agency, and cross-functional relationships

  • Apply, promote and improve the Agile way of working.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Must Have Attributes :

  • Work experience as an Operations or Project Manager or similar role in product management

  • Previous experience with successfulecommerce roll-out projects at enterprise level

  • Strong understanding ofecommerce system architecture

  • In-depth knowledge ofAgile process and principles

  • Competency withchange controls, project life cycles, structured analysis and process methodologies

  • Outstanding communication, presentation and leadership skills

  • Focus on operational excellence and time management

  • Sharp analytical and problem-solving skills

Nice to Have Attributes :

  • Familiarity withHybris

  • Familiarity withAEM

  • CRM familiarity -Salesforce, Marketing Cloud, Pardot, Marketo & Oracle

Personal Qualities:

  • Communication- You have developed interpersonal skills and use these to influence outcomes with persuasiveness and candour. You appreciate the diversity of stakeholder interactions and adapt your style and approach accordingly.

  • Interpersonal and relationship-building skills– You will bring with you a network of relationships, and a track record of excellent internal stakeholder management at all levels, seen as a trusted advisor to team leadership.

  • Global Perspective and Learning Agility– You take a systematic, structured view of situations, while staying focused on the big picture.You have significant experience operating in a global environment and are able to demonstrate cultural agility.

  • Deliver Results– You have a track record of achievement, accountability and translating complex strategies into actionable plans.

  • Time Management -Excellent organizational skills, coupled with the proven ability to set priorities, manage deadlines, and make data-driven decisions.

  • Judgement and problem-solving skills– You demonstrate sound judgement in assessing business risks and make decisions that balance a variety of factors whilst always maintaining the integrity of the core values and business strategy.


Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-NJ-Hoboken

Other Locations GB-GB-London

Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL

Job: Marketing

Organization: Global Corporate Affairs & Marketing

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 8, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1816564

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.